In Papo (https://papo.global/), your entire conversation history and contact data in the CRM are stored indefinitely while your account is active. For external backup, the platform offers API access, which allows you to list conversations and contacts and copy that information to your own system.
Keeping a backup copy of customer interactions is essential for support, sales, and marketing operations. Papo centralizes this data and preserves it securely, but it's important to understand what is saved, how to access it, and how to set up an additional backup routine using the API.
Summary: storage, access, and backup in Papo
| Information | How it is saved | How to access or export |
|---|---|---|
| Conversation history | Linked to the contact profile, with no automatic purge | CRM search, Synapse smart search, API |
| Contact data | Name, email, phone, attributes, tags, notes, and deals | Contact profile, filters, API |
| Tags and inboxes | Listed in the account | API to list tags and inboxes |
How Papo stores your data
Papo organizes and saves different types of data to provide a complete view of each customer.
- Conversation history: all messages exchanged on channels such as WhatsApp, Instagram, email, Telegram, and others are linked to the corresponding contact profile. This creates a complete timeline of every conversation, accessible in the unified inbox or in the customer's profile in the CRM.
- Contact data in the CRM: in addition to conversations, Papo stores name, phone, email, custom attributes, tags, internal notes, deal history in the Kanban, and activities related to the contact.
This data remains available for the entire duration of the subscription, with no automatic purge policies for inactivity.
How to access and retrieve older information
To look up what is already saved, Papo offers different tools.
- Standard CRM search: search by name, email, or phone in the Contacts section to open the customer's full profile and see all previous conversations in chronological order.
- Synapse smart search: instead of looking for a contact, search the content of the messages. For example, search for "quote" to list all leads that requested a price, or for "cancel" to identify customers at risk.
- Filters and segments: use filters by date, type, tag, or source to isolate groups of contacts. You can save these combinations as dynamic segments that update automatically.
Additional backup with the API
Papo does not describe in this documentation a single bulk export button. The documented way to set up an external backup is to use the platform's API. With it, you can:
- List conversations and contacts.
- Look up data for a specific contact.
- List tags and inboxes in the account.
- Send programmatic messages and assign conversations to agents.
In practice, this allows you to create an external routine that queries the API, copies conversation and contact data, and writes it to your own database or spreadsheet. That way, you keep an additional safeguard outside Papo.
Who benefits from having a backup
- Operations that need compliance or auditing: keeping an external copy of the support history may be required by internal policies or contracts.
- Teams that use data for analysis: exporting conversations and contacts via the API allows you to cross-reference information with other BI tools.
- White label resellers: those managing multiple clients can use the API to consolidate data from different accounts and create centralized backup routines.
Frequently asked questions
Does Papo delete my conversations after a while?
No. As long as your account is active, conversation history and contact data in the CRM are stored indefinitely, with no automatic purge for inactivity.
Can I export all conversations at once?
Papo's documentation does not describe a single bulk export button. The documented way to extract data and set up an external backup is to use the API, which allows you to list conversations and contacts.
Can the API be used for automatic backup?
Yes, in practical terms. With the API you can list conversations, contacts, tags, and inboxes, which allows you to create an external routine to copy and store this data outside Papo.
Does smart search help retrieve old conversations?
Yes. Synapse lets you search the content of messages, such as "quote" or "cancel", and find old conversations even without knowing the contact's name.
What happens to my data if I cancel my account?
Information about retention after cancellation is not detailed in this documentation. While the account is active, the history is saved indefinitely. For details, check the official website.
Read also
- How to use the Papo API to list conversations and send programmatic messages
- How to bulk archive conversations and contacts via API
With the first user free, you keep the complete history of conversations and contacts centralized in Papo, without losing valuable data.