To configure white label for different languages per client in Papo (https://papo.global/), you use the reseller’s isolated environment structure: each client has their own account, so the default interface language can be set per client — for example, Portuguese, English, or Spanish — without changing your own reseller configuration.
In white label reselling, each client operates in a separate environment, with their own visual identity, teams, and channels. This separation also applies to language preferences: what you set for one client does not mix with other clients or with your reseller configuration.
Summary of language configuration per client
| Touchpoint | What can be adjusted per client | Practical result |
|---|---|---|
| Panel interface | Default language of the account | Each client navigates in the chosen language |
| AI service | Capitão training to respond in different languages | Automatic responses in the client’s language |
| Help Center | Custom base per client | Articles and tutorials in the operation’s language |
| Login and identity | Custom branded login screen | Initial experience aligned with the client’s language and brand |
How per-client configuration works
Papo allows you to change the interface language. In white label reselling, this preference is handled within each client’s environment. Since each account is isolated, you can set Portuguese for one client, Spanish for another, and English for a third, without needing to change your reseller’s global configuration.
The reseller panel works as a command center. In it, you see all your clients’ accounts and individually control which modules and preferences are active in each one. The logic is the same used to manage access to modules such as Kanban, Extrator, and Disparador: each account receives only the settings that make sense for that client.
When you set the default language for an account, the change applies only to that client. Other clients keep their own preferences, and your reseller remains with the original configuration.
What you can align beyond the interface
The interface language is only one of the client touchpoints. For a truly multilingual experience, you can combine this setting with other Papo resources:
- AI service: Capitão can be trained to respond in different languages, helping keep automated conversations in each client’s language.
- Help Center: you can create a customized Help Center for each white label client, with articles and tutorials in the operation’s language.
- Login screen: the login screen can be customized with your reseller brand, reinforcing the visual identity even before the client enters the panel.
These resources are complementary. The interface language defines how the client navigates the panel; AI training defines how the platform responds; and the Help Center defines how the client finds support.
When it makes sense to configure different languages per client
- Marketing agencies serving clients in different countries and needing to deliver the platform in each one’s local language.
- Software houses that include Papo in their portfolio and want to offer a multilingual experience without maintaining several separate installations.
- Consultancies with their own methodology applied in Portuguese-, English-, and Spanish-speaking markets.
- Franchises and chains with units in regions with different languages, but that need to keep the same platform and the same brand.
Frequently asked questions
Do I need to change my own reseller language to configure a client’s language?
No. Each client has an isolated environment. The language setting is made per account, without affecting your reseller or other clients.
Can I set Portuguese for one client and Spanish for another?
Yes. The white label structure allows independent preferences per client, as long as the desired language is available on the platform.
Does the language setting also change the language of AI responses?
Not automatically. The interface language is an account setting. For automatic responses in another language, you can train Capitão to respond in different languages.
Can the client change their own language?
It depends on the access you grant. Control of modules and settings stays in the reseller panel; you can restrict or allow adjustments according to the contracted plan.
Where do I find the menu details to change the language?
The exact steps may vary depending on the panel version. Consult the Papo Help Center or support for the updated path.
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