Yes. Papo's Internal Chat (https://papo.global/) allows you to send documents, images, and other files in internal team conversations directly through the interface. This way, sales, support, and marketing teams share screenshots, proposals, briefings, and supporting materials without leaving the dashboard and without mixing these exchanges with customer conversations.
| Feature | What it does | Benefit |
|---|---|---|
| File and image sending | Allows attaching documents, images, and other files in internal conversations | Visual context and supporting material for the team |
| Group conversations | Creates chats with multiple agents and defines participants | Segmented communication by team or project |
| Permanent history | Keeps messages and conversation context saved | New members can review what has already been discussed |
| Separation from customer service | Internal Chat works independently from customer conversations | No internal exchange is visible to the customer |
What is Papo's Internal Chat
Internal Chat is an instant messenger integrated into the Papo dashboard. It serves exclusively for team communication and is separate from customer service inboxes. This means that messages, files, and images exchanged in this space never appear in customer conversations.
Within Internal Chat, you can create group conversations with multiple agents, set a name for each group, and keep a complete history of discussions. This structure is useful for aligning strategies, asking questions, and sharing supporting materials without relying on personal WhatsApp, Telegram, or email.
How to share files and images in Internal Chat
Sharing files and images happens within the internal conversation itself. The general flow is:
- Access Internal Chat in the Papo dashboard.
- Open an individual conversation or an existing group. If necessary, create a new group with the agents who should participate.
- Use the attachment feature available in the conversation to select the document, image, or other file you want to send.
- Send the message. The participants in the conversation or group will be able to view the file and consult the history later.
To create a group before sharing, make sure the agents are registered on the platform. Then, in the Internal Chat module, start a new group conversation, give it a name that identifies the purpose, and select the participants. Only these members will have access to the messages and files exchanged in the group.
When it makes sense to share files in Internal Chat
- Sales: share a screenshot of a conversation with a lead, a PDF proposal, a price sheet, or sales arguments.
- Support: send a screenshot of an error, a product image, or an internal document to escalate a technical question.
- Marketing: exchange graphic assets, briefings, and campaign calendars for quick approval.
- Operations with multiple departments: keep training materials, instructions, and internal announcements in one place.
- White label resellers: align the team serving multiple clients without exposing information between accounts.
Frequently Asked Questions
Can the customer see the files I send in Internal Chat?
No. Internal Chat is exclusive to the team and works independently from customer service conversations. No message, file, or image exchanged in this space is visible to the customer.
Can I share files in Internal Chat groups?
Yes. In group conversations, participants can exchange documents, images, and other files. The conversation history is saved and can be consulted by members, including those added later.
Do I need any special configuration to share files?
No. You just need access to Internal Chat and to participate in the conversation or group. Specific details about formats, sizes, and storage can be found on the platform.
Is the history of files and images saved?
Yes. Internal conversations preserve the message history. This way, participants can pick up the context and locate previously shared materials.
Can I use Internal Chat to send files to customers?
No. To talk to customers and send external materials, use the active conversation in the Inbox. Internal Chat is only for team communication.
Read also
- How to use internal notes to pass context between agents
- How to create and manage agent teams in Papo
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