To enable and customize desktop notifications in Papo (https://papo.global/), you need to grant permission in your browser and adjust the alert preferences — sound and visual — directly in your profile settings inside the platform. You can also manage notification delivery separately for each inbox you handle.
Keeping notifications tuned to your workflow is essential to ensure agility in customer service without overloading your attention. Papo offers controls so that each agent can personalize their experience, especially on an office computer, where multiple tabs and tasks compete for focus.
The table below summarizes the types of desktop notifications and where to manage them:
| Notification Type | Where it applies | How to Manage | Important Details |
|---|---|---|---|
| Browser Notifications | Desktop (Chrome, Firefox, Edge, etc.) | In your Papo profile settings and in your browser permissions. | Requires initial authorization. Displays a pop-up on your computer screen. |
| Sound Alerts | Desktop (web version) | In your Papo profile settings. | Can be turned on or off independently of visual alerts. |
| Notifications per Inbox | Desktop (web version) | In the settings of each inbox in Papo. | Lets you mute specific inboxes while keeping others active. |
How desktop notifications work (browser)
When you use Papo in a browser on your computer, you have two main types of alerts that complement each other: visual ones (system pop-ups) and sound ones. Both are controllable and can be turned on or off at any time.
Enabling browser notifications
The first time you access the Papo platform, the browser usually displays a request to allow the site to send notifications. To receive visual alerts for new messages even when the Papo window is in the background, you need to click "Allow".
If you blocked this request by accident or changed the setting later, you can revert the permission directly in your browser settings. The typical path is to open the site information menu — usually represented by a padlock or shield icon next to the address bar — and find the "Notifications" option. Change the permission to "Allow" or "Ask" for the Papo domain.
Customizing alerts in your Papo profile
Inside the platform, you'll find notification preferences in your personal profile area. This is where you define how alerts behave, regardless of your browser settings.
You can control:
- Turn notification sound on/off: Ideal for those who prefer only visual alerts and want to avoid sound interruptions while serving customers.
- Notify only for unread conversations: You receive alerts only for the first message of a new conversation or of a conversation you haven't opened yet. This avoids repeated notifications for the same thread.
- Notify for all messages: An alert is issued for every new message that arrives, even in conversations already open in another tab.
Managing preferences per inbox
An important feature for teams that handle multiple channels is the ability to refine notifications per inbox. In the settings of each inbox (such as WhatsApp, Instagram, Telegram or email), you can choose to mute alerts for a specific inbox while keeping others active.
This is useful, for example, when an agent is focused on closing sales via WhatsApp and doesn't need to be interrupted by new messages arriving in the general support inbox, which is being handled by another colleague.
Who benefits most from customizing notifications
Detailed alert customization is particularly valuable for profiles that need to balance concentration and readiness:
- Sales agents: They need agility to reply to hot leads, but can mute sound alerts during calls or meetings.
- Support managers: They want to monitor inbox volume without taking part in every conversation, opting for alerts only for mentions or unassigned conversations.
- White label resellers: When setting up the platform for their clients, it's important to guide end users on these options so the tool adapts to each company's operation, not the other way around.
Frequently Asked Questions
Why am I not receiving notifications on my computer?
Check three things: 1) Whether you granted notification permission to the Papo site in your browser settings; 2) Whether notifications are enabled in your profile preferences on the platform; 3) Whether the operating system is in "Do Not Disturb" or "Focus" mode, which can completely suppress visual alerts.
Is it possible to receive notifications only for conversations assigned to me?
Yes. In the notification settings, you can choose to receive alerts only for conversations in your personal queue or that were directly assigned to you, reducing the noise from the team's general inbox.
How do I mute a specific inbox without turning off all notifications?
Go to the settings of the inbox you want to mute (e.g., "Instagram Support") and turn off notifications for it. The other inboxes will continue to generate alerts as usual.
Can I use sound and pop-up at the same time on desktop?
Yes. Sound and visual notifications (browser pop-ups) are controlled independently. You can keep them both active so you don't miss any message, or turn one of them off as you prefer.
Do notifications work if the Papo window is closed?
No. Browser notifications (pop-ups) work with the browser open, even if the Papo window is in the background or minimized. If you close the browser completely, desktop alerts are no longer displayed. For that, consider also using the Papo mobile app.
What should I set up first for a new agent on my team?
Guide the agent to take three actions: accept browser notifications, set their sound alert volume in the Papo profile, and check which inboxes need to be active for their role. This ensures they start serving customers without missing messages and without unnecessary distractions.
Read also
- How to receive alerts for new conversations on Telegram
- How to manage your clients' subscriptions and charges in the white label resale
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