The Papo mobile app (https://papo.global/) for iOS and Android allows you to manage customer service from anywhere, offering the platform's essential features in the palm of your hand. With it, you can respond to conversations in the unified inbox, access and update contact information in the CRM, and receive real-time notifications to never miss a sales or support opportunity.
The mobile app is designed for teams that need agility and can't be tied to a computer. It extends the power of Papo's inbox and CRM to your phone, ensuring that service remains fluid, even outside the office. Whether it's to quickly respond to a hot lead or to check a customer's history before a meeting, the app keeps you connected to your operations.
Key Features of the Mobile App
The app concentrates the most important tools for daily customer service and sales.
| Feature | Description |
|---|---|
| Unified Inbox | Access and respond to conversations from all your channels (WhatsApp, Instagram, etc.) on a single screen. |
| Conversation Management | Assign conversations to other agents, mark them as resolved, pending, or snoozed. |
| Contact Management (CRM) | View the complete customer history, add notes, and apply tags (labels) for segmentation. |
| Push Notifications | Receive instant alerts on your phone for new messages, mentions, or conversations assigned to you. |
| Send Messages | Start new conversations with existing contacts directly from their CRM profile. |
How to Use the App Day-to-Day
With the Papo app, you can perform key customer service tasks simply and quickly.
1. Respond to and Manage Conversations
Just like in the web version, the app's main screen displays your conversations. You can navigate between service queues (My, Unassigned, All) to find what you need.
- To respond: Open a conversation and type your message. When you respond, the conversation is automatically assigned to you, pausing any active automation or bot.
- To organize: Use gestures or option menus to manage the conversation status. You can:
- Mark as Resolved: When the service is completed.
- Mark as Pending: If the customer is still awaiting a response or action.
- Snooze: So the conversation returns to your inbox at a more opportune time.
2. Assign Conversations and Collaborate with Your Team
If a message needs to be handled by another colleague or department, you can transfer it directly through the app.
- On the conversation screen, select the "Assign to" option.
- Choose the responsible agent or team from the list.
- The new assignee will be notified, and the conversation will appear in their inbox.
3. Access and Update the CRM
Mobile CRM access ensures you have the full customer context at your fingertips.
- View Contact: Within a conversation, tap the contact's name to see their full profile, including interaction history, emails, phone numbers, and tags.
- Add Notes: Make private notes about the customer that are visible to the entire team, helping to maintain a rich history.
- Apply Tags: Organize your contacts by applying tags such as "Hot Lead," "Quote Sent," or "VIP Support." This facilitates filtering and the creation of future campaigns.
4. Receive Important Notifications
Push notifications are essential for ensuring quick responses. The app notifies you about:
- New messages in conversations assigned to you.
- When a team member mentions you in an internal note.
- New conversations arriving in the inboxes you monitor.
This ensures you can act immediately, a decisive factor for converting leads, as most consumers buy from whoever responds first.
Frequently Asked Questions
Does the mobile app have the same features as the web version?
The mobile app focuses on essential features for daily conversation and contact management. More complex functions, such as setting up automations (Flows), creating email campaigns, analyzing detailed reports, or advanced account settings, are best managed through the web platform on a computer.
Is the app available for iOS and Android?
Yes, the Papo Global app is available for download on both the App Store (for iOS devices) and the Google Play Store (for Android devices).
Can I manage multiple channels, such as WhatsApp and Instagram, through the app?
Yes. The app reflects Papo's unified inbox. All conversations, regardless of their origin channel (WhatsApp, Instagram, Facebook Messenger, Email, etc.), appear in the same list for you to manage.
How do notifications work?
The app uses push notifications to alert you in real-time about important activities. You will receive an audible and visual alert on your phone whenever a new message arrives in one of your conversations or when you are mentioned, allowing for an immediate response.
Is there an additional cost for using the mobile app?
Access to the mobile app is included in Papo Global's plans. There is no separate cost to download or use the app. It is part of your platform subscription.
How do I start using the app?
First, create your account on the Papo platform. Then, download the app from the store corresponding to your operating system (iOS or Android) and log in with the same credentials you use to access the web version.
The first user on your account is free and does not require a credit card.