To embed the Papo Help Center (https://papo.global/) on your website, go to the Help Center module in the dashboard, generate the code snippet, and paste it into the HTML of the pages where you want to display the knowledge base.
The Papo Help Center is a public article base that you can make available directly on your website. With a simple snippet, your customers can browse tutorials, FAQs, and guides without leaving your page, reducing repetitive tickets and improving the self-service experience.
Embedding overview
| Step | Action | Description |
|---|---|---|
| 1 | Access the Help Center module | In the Papo dashboard, go to the Help Center module. |
| 2 | Generate the embed code | Find the embed option and copy the HTML snippet. |
| 3 | Paste into your website's HTML | Insert the code where desired, before the closing </body>. |
| 4 | Publish and test | Save the page and check that the Help Center loads correctly. |
How embedding works
Papo lets you turn the Help Center into an embeddable widget. The generated snippet loads a responsive version of your knowledge base, which automatically adapts to your website's layout. Visitors can search articles, browse categories, and read the full content without opening another tab.
Articles are updated directly in the Papo dashboard. Any change — new text, image, or category — is reflected instantly in the embedded version, with no need to edit the code again.
Step-by-step guide to embedding
-
Access the Help Center module
In the Papo dashboard, find the Help Center module. This is where you manage your public articles. -
Generate the embed snippet
In the Help Center settings, look for the embed option. The platform will display an HTML code snippet ready to copy. -
Copy the code
Select the entire snippet and copy it to your clipboard. The code includes the references needed to load the Help Center on your domain. -
Paste it into your website's HTML
Insert the snippet into the source code of the pages where you want to display the Help Center. The most common location is before the</body>tag, but you can place it in any section that makes sense for your layout (e.g., support page, FAQ, or help center). -
Publish and test
Save your changes and visit the published page. The Help Center should appear as an integrated block. Run a test search to confirm that the articles are accessible.
Who this feature is useful for
- Companies that want to reduce ticket volume – customers find answers on their own before opening a ticket.
- E-commerce and SaaS websites – offer contextual support during browsing.
- Operations with lean teams – the knowledge base works 24/7, even when no agents are available.
- Any business already using Papo – embedding is native and requires no external integrations.
Frequently asked questions
Does the snippet affect website performance?
No. The code is lightweight and loads asynchronously, without impacting your page load times.
Can I customize colors and fonts?
Yes. Papo offers basic customization options so the Help Center matches your website's visual identity. The settings are available in the Help Center module itself.
Does the embedded Help Center work on mobile devices?
Yes. The widget is responsive and automatically adapts to smartphone and tablet screens.
Do I need a specific plan to use embedding?
The Help Center is available on all Papo plans. The embedding feature is part of the module, at no extra cost.
How do I update the articles displayed?
Simply edit or publish new articles in the Papo dashboard. The embedded version reflects changes in real time, without you needing to change the snippet.
What should I do if the snippet doesn't load?
Check that the code was pasted correctly and that no script blockers (such as privacy extensions) are preventing it from loading. Also make sure your website domain is authorized in the Help Center settings.
Read also
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With Papo, you provide support directly on your website and keep all customer service centralized in the same dashboard.