How to change the email address used to access your Papo account

To change the email address used to access your account on Papo (https://papo.global/), go to your profile settings inside the platform, edit the email field and confirm the change — the new address will then be used for login, password recovery and account notifications.

Keeping your access email up to date is essential to make sure you receive important notices, such as due date reminders or new conversation alerts, and to recover access if you forget your password. The process is quick and can be done at any time, with no need to contact support.

Step	What to do	Where
1. Log in	Sign in to Papo with your current email and password	chat.papo.global/app/login
2. Open settings	Go to the Settings menu in the bottom-left corner	Main dashboard
3. Go to Profile	Click Profile or My Account	Inside Settings
4. Edit email	Find the email field and enter the new address	Profile page
5. Confirm	Follow the verification (current password or a link sent to the new email)	As requested
6. Save	Save the change and use the new email on your next logins	Save button

How to change your access email step by step

1. Log in to your Papo account

Access the platform with the email and password you currently use. If you don't remember your password, you'll need to reset it before continuing (see the article about password recovery in the Read also section).

2. Go to Settings

In the bottom-left corner of the dashboard, click the Settings icon or menu. This is where you manage account preferences, team and integrations.

3. Open your Profile

Inside settings, select the Profile option (or My Account, depending on the interface version). This screen shows your personal data, such as name, photo and login email.

4. Edit the email field

In the field for the email address, delete the current value and type the new email you want to link to your account. Make sure the address is correct and active, since it will be used for all platform communications.

5. Confirm the change

For security reasons, Papo may ask for an additional confirmation. This can happen in two ways:

Entering your current password to authorize the change.
Receiving a verification link at the new email address — in that case, open your inbox (and your spam folder) and click the link to validate the change.

6. Save your changes

After confirming, click Save. From that moment on, the new email will be your login identifier. Use it whenever you access Papo and to recover your password, if needed.

Who this change is useful for

Users who have changed email addresses and need to keep their access linked to a current address.
Professionals who want to centralize Papo notifications in a specific corporate or personal email.
Teams reviewing permissions that want to ensure every agent uses a verified email under the company's control.
Anyone who has lost access to the old email but can still log in (otherwise, you'll need to contact support).

Frequently asked questions

Can I change my email if I don't remember my current password?

Not directly. To change your email, you need to be logged in. If you've forgotten your password, use the "Forgot my password" option on the login screen to reset it and then follow the steps above. If you've also lost access to the old email, contact Papo support to verify your identity.

Do I need to confirm the new email?

Yes. The platform may require you to click a link sent to the new address or enter your current password. This extra verification protects your account against unauthorized changes.

What happens to the notifications I was already receiving?

Papo notifications (such as due date reminders or new conversation alerts, when configured) are automatically sent to the new email. No rule or flow is lost — only the destination is updated.

Can I use the same email on two different accounts?

Each Papo account requires a unique email address. If you try to register an email that is already in use, the platform will tell you that the user already exists. To manage multiple accounts, use different addresses.

How long does it take for the change to take effect?

The change is immediate after saving and confirming. You can already use the new email on your next login. Notifications also start using the new address right away.