How to set up Voice Assist to schedule meetings by voice command

To set up Voice Assist to schedule meetings by voice command in Papo (https://papo.global/), go to the settings of the Website-type inbox, enable Voice Assist, associate an AI Agent, and activate the scheduling action integrated with Google Calendar. This way, the website visitor can tap the microphone, ask for a time out loud, and Papo checks the calendar and creates the event automatically.

How voice scheduling works

Voice Assist turns the visitor's spoken request into a calendar event. When the user taps the microphone and says something like "I want to schedule a meeting tomorrow at 10 a.m.", Papo transcribes the audio and uses the same AI as Super Chat to interpret the request. From there, the assistant checks the connected Google Calendar, identifies free times, and creates the event with the date, time, and guest's email.

The process follows three main steps:

1. Voice input: the visitor speaks the request in the website widget.
2. Interpretation and check: the AI understands the intent and checks the busy times in Google Calendar.
3. Event creation: Papo creates the meeting in the calendar without the visitor having to type.

Step-by-step setup

Before you start, make sure your Papo account is connected to Google Calendar. The platform shows the status of this connection and lets you list busy times and create events. Then follow the process in the dashboard:

1. Go to Settings → Inboxes.
2. Select an existing Website-type inbox or create a new one.
3. In the Voice Assist section, enable the feature.
4. Associate Voice Assist with an AI prompt already configured in your account.
5. Under interaction modes, check the Schedule a meeting option.
6. Save the changes so the widget is updated on the website.

After saving, the widget will display the microphone icon. You don't need to change the website's installation code.

Who this makes sense for

This setup is useful for any business that relies on meetings booked through the website:

• Consultants and service providers who offer an initial conversation.
• Sales teams that turn visitors into demo meetings.
• Clinics, salons, and studios that organize appointments without relying on typing.
• Support teams that want to reduce friction for people browsing on their phones.

FAQ

Does Voice Assist schedule on its own or just show times?

With the scheduling action enabled and Google Calendar connected, the assistant can check free times and create the event automatically in Google Calendar.

Do I need to connect Google Calendar before enabling Voice Assist?

Yes. For the scheduling flow to work, the Papo account must be connected to Google Calendar. Without this connection, there's no way to check availability or create the event.

Does Voice Assist use the same AI as the text chat?

Yes. The voice assistant is associated with an AI prompt in your account. This keeps the same knowledge base and the same behavior as text support.

Does the visitor need to type any information?

The request starts by voice. When necessary, the assistant can confirm the scheduling details in the conversation itself, but the main interaction is spoken.

Can I use voice scheduling in any inbox?

No. Voice Assist is a feature exclusive to the Website-type chat widget. Inboxes for other channels, such as WhatsApp or Telegram, follow the rules specific to each channel.

Read also

• How to enable and configure Voice Assist in your website chat?
• How do availability hours for scheduling work?

Start for free and enable Voice Assist on your website →

With a free Papo account, you connect your Google Calendar and start scheduling meetings by voice command without switching tools.