To export a conversation report filtered by tag in Papo (https://papo.global/), go to the Reports module, open the conversation report, apply the desired tag filter, and export the table to CSV. This way, you isolate the metrics for a specific topic — such as “Billing Question,” “Hot Lead,” or “Technical Issue” — and bring objective data for analysis in spreadsheets, presentations, or management meetings.
Process summary
| Step | What to do | Result |
|---|---|---|
| Access Reports | Go to Papo's Reports module. | View the available metrics dashboards. |
| Filter by tag | In the conversation report, select the tag that represents the request you want to analyze. | Isolate only the conversations marked with that tag. |
| View metrics | Observe volume, average response time, SLA, and other metrics applied to the tag segment. | Get a quantitative view of the chosen topic. |
| Export CSV | Use the export option available in the report. | Download the table and open it in Excel, Google Sheets, or another spreadsheet editor. |
Why filter conversations by tag to export
Tags are markers applied to conversations to categorize the reason for contact. Each time an agent — or Papo's AI — applies a tag such as “Urgent,” “Follow-up,” or “Interest in the Gold Plan,” valuable data is generated. When you filter the conversation report by one of these tags, you turn individual interactions into a set of metrics that answers questions such as:
- How many conversations about “Complaint” did we have this month?
- What is the average response time for conversations marked as “Hot Lead”?
- Is SLA being met in “Technical Support” conversations?
- Which tags consume the most team time?
Without this filter, you only see the total volume of the operation. With it, you can isolate a specific request and bring precise numbers to management, the product team, or content planning.
How the tag filter works in the conversation report
Papo's Reports module automatically consolidates data from all conversations that pass through the platform. The conversation report already presents general metrics, but you can apply a tag filter to restrict the analysis to a single topic.
Tags can be created manually by the team or configured to be applied automatically by Papo's AI, which identifies the conversation subject and assigns the corresponding tag. Once tags are in use, the report can separate conversations that received each one.
When you select a tag in the filter, the displayed metrics — volume, response time, conversions, and SLA — reflect only conversations with that marking. It is like opening a magnifying glass on one type of request, without other subjects interfering with the numbers.
Step by step to export the filtered report
-
Access the Reports module
In Papo's main dashboard, open the Reports section. The platform displays the most recent KPIs for your operation. -
Open the conversation report
Within the module, find the report that shows metrics per conversation. It is the same report used to compare channels, agents, or periods. -
Apply the tag filter
In the report, use the tag filter to choose the topic you want to analyze — for example, “Billing Question,” “Access Issue,” or “Requested Quote.” The segment automatically changes all displayed numbers. -
Review the metrics for the selected topic
Observe conversation volume, average response time, SLA percentage, and other available metrics. This data is already isolated for the chosen tag. -
Export to CSV
Use the export option available in the report. The generated CSV file reflects exactly the visible segment — that is, only conversations with the filtered tag. -
Open in your preferred spreadsheet
The CSV can be opened in Excel, Google Sheets, or any other editor. From there, you can create charts, cross-reference with data from other sources, or include the information in presentations.
Which metrics you can analyze by tag
| Metric | What it indicates | Practical use with tag filter |
|---|---|---|
| Conversation volume | Total conversations with the tag in the period. | Measure the frequency of a specific request and justify actions. |
| Average response time | Time until the first response to the customer in those conversations. | Identify whether urgent topics are being handled quickly. |
| SLA | Percentage of responses within the deadline defined for the tag. | Enforce targets by type of request. |
| Conversions | Interactions that became an opportunity or deal. | Evaluate the commercial performance of tags such as “Hot Lead.” |
| Percentage distribution | Share of the tag in total conversations. | Compare the weight of each request in the operation. |
These metrics are the same ones used in other Papo reports, such as the Agent Report and the Channel Report, but now organized around a specific tag.
Who this export is useful for
- Support coordinators who need to show management the volume of complaints or questions about a product.
- Quality analysts who want to monitor response time on sensitive topics, such as “Cancellation.”
- Sales leaders who want to isolate conversations marked as “Hot Lead” and track the conversion rate.
- Companies with multiple products or services that use tags to separate requests by business line.
- Managers preparing planning meetings who need objective data on the main reasons for contact.
CSV export allows these professionals to take the numbers outside the platform, combine them with other sources, and build presentations without relying on screenshots.
Frequently asked questions
Can I export the report with more than one tag at the same time?
The tag filter in the conversation report allows you to select one tag at a time. For a combined view of distribution across multiple tags, use the Tag Report, which already consolidates all tags in a single dashboard.
Does the exported CSV include the name of the agent who handled each conversation?
The conversation report filtered by tag focuses on aggregated metrics for the topic. Individual agent data appears in the Agent Report, which can also be exported.
Do I need to create tags before I can filter?
Yes. Tags must exist in the account and have been applied to conversations for the filter to return results. You can create tags manually or configure Papo's AI to apply them automatically.
Does the filter work with tags applied by AI?
Yes. Tags applied automatically by Papo's AI are treated the same way as manual ones and appear in the report filter.
Is there a row limit for CSV export?
Limits may vary according to the selected period and the plan contracted. For up-to-date information, check the help center or Papo's website.
Can I schedule automatic sending of this filtered report?
Manual CSV export is the direct way to obtain the file. For sending automations, check the possibilities for integration with webhooks or automation rules in the platform.
Read also
- How to generate a conversation report by channel and export data to CSV
- How to export report metrics to external spreadsheets
- How to export detailed reports in PDF with period filters
Try tag-based report export and present real data to your management at no initial cost.